At DYL Fashions and DYL Thrift, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, shop online, contact us, sign up for emails, request local delivery, make a purchase, or interact with our business.
Information We Collect
We may collect personal information when you:
The information we collect may include:
We only collect the information we need to provide our services, complete purchases, communicate with you, improve our website, and operate our business.
How We Use Your Information
We may use your personal information to:
Email Marketing
If you sign up for our email list, we may send you updates about new arrivals, sales, events, promotions, store news, or community initiatives.
You can unsubscribe from our emails at any time by clicking the unsubscribe link at the bottom of ouremails or by contacting us directly.
Online Orders and Payments
When you place an order through our website, your payment and order information may be processed through secure third-party service providers, such as Shopify, payment processors, shipping carriers, or delivery services.
We do not store full credit card numbers on our own systems. Payment information is handled securely by the payment processor used at checkout.
Shopify and Third-Party Services
Our website may use Shopify and other third-party services to operate our online store, process payments, manage orders, provide analytics, improve customer experience, and support marketing.
These third-party providers may collect and process personal information according to their own privacy policies and security practices.
We only work with service providers that help us operate our business and provide services to our customers.
Shipping and Local Delivery
If you place an online order, we may share the information needed to complete your order with shipping carriers, local delivery providers, or staff handling delivery.
This may include your name, address, phone number, email address, delivery instructions, and order details.
Fashion Vouchers and Community Programs
If you receive or use a fashion voucher through one of our community partners, we may collect limited information needed to honour the voucher and track program use.
We respect the privacy and dignity of voucher recipients. We do not publicly share personal information about voucher users, recipients, or partner referrals.
Donations and Pickup Requests
If you contact us about donating items or requesting a donation pickup, we may collect your name, contact information, address, and any details needed to arrange the donation or pickup.
We use this information only to communicate with you and manage the donation process.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help the site work properly, remember preferences, understand how visitors use the website, improve the shopping experience, and support marketing or advertising.
Cookies may collect information such as your device type, browser, pages viewed, items added to cart, general location, and how you interact with the website.
You can adjust your browser settings to block or delete cookies, but some parts of the website may not work properly without them.
How We Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration.
This may include secure website tools, password-protected systems, limited staff access, secure payment processing, and working with trusted service providers.
No online system can be guaranteed to be completely secure, but we take privacy and protection seriously.
How Long We Keep Your Information
We keep personal information only as long as needed for the purposes listed in this policy, including order processing, customer service, legal, tax, accounting, security, or business record requirements.
When information is no longer needed, we take reasonable steps to delete it, anonymize it, or securely store it as required.
Sharing Your Information
We may share limited personal information with trusted third parties when needed to operate our business, including:
We do not sell customer information.
Your Privacy Rights
You may contact us to request access to the personal information we have about you, ask for corrections, update your contact information, unsubscribe from marketing emails, or ask questions about how your information is used.
We may need to verify your identity before providing access to personal information.
Children’s Privacy
Our website and services are intended for general retail shopping and are not directed specifically to children. We do not knowingly collect personal information from children without appropriate consent.
Links to Other Websites
Our website may contain links to other websites or social media platforms. We are not responsible for the privacy practices, content, or policies of those third-party websites.
We encourage you to review their privacy policies before sharing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or legal requirements.
Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
DYL Fashions / DYL Thrift
Medicine Hat, Alberta
Phone: 403-528-3620
Email: dressyourlashes@gmail.com
