Welcome to DYL Fashions and DYL Thrift.
These Terms of Service explain the rules and conditions for using our website, shopping with us online,
placing orders, accessing our services, and interacting with our business.
By visiting our website, placing an order, creating an account, contacting us, or using any part of our website, you agree to these Terms of Service.
If you do not agree with these terms, please do not use our website or services.
About Our Business
DYL Fashions and DYL Thrift are located in Medicine Hat, Alberta.
We sell preloved, vintage, designer, thrifted, donated, and one-of-a-kind women’s clothing, shoes, purses, jewelry, accessories, event wear, wedding items, and related fashion pieces.
Because most of our items are second-hand, vintage, donated, or one-of-a-kind, availability, sizing, condition, colour, measurements, and product details may vary.
We do our best to describe and photograph each item accurately, but small signs of wear may be present due to the nature of preloved clothing and accessories.
Use of Our Website
You agree to use our website for lawful purposes only.
You may not use our website to:
We reserve the right to refuse service, cancel orders, close accounts, or block access to our website if we believe someone is misusing our website or violating these terms.
Product Information
We make every effort to provide accurate product descriptions, photos, pricing, sizing, condition notes, and availability,
However, we cannot guarantee that all website information will be completely free of errors.
Because our items are often preloved, vintage, donated, or one-of-a-kind:
If we discover an error in pricing, description, availability, or product information, we reserve the right to correct the error, cancel the order, or contact you before completing the purchase.
Pricing
All prices are listed in Canadian dollars unless otherwise stated.
Prices may change at any time without notice.
Sale prices, discounts, promotions, and coupon codes may be limited-time offers and may not be applied retroactively to previous purchases.
We reserve the right to correct pricing errors and cancel orders placed with incorrect pricing.
Orders and Payment
When you place an order through our website, you agree to provide accurate billing, shipping, contact, and payment information.
Your order is not confirmed until payment has been processed and you receive an order confirmation.
We reserve the right to refuse, cancel, or limit an order for any reason, including but not limited to:
One-of-a-Kind Items and Inventory Availability
Most of our items are one-of-a-kind. Once an item sells, it may not be available again.
While we work hard to keep our website inventory accurate, items may occasionally sell in-store and online close together. If an item you purchased is no longer available, we will contact you and provide a refund or alternate option where possible.
We are not responsible for disappointment, inconvenience, or loss related to an item being unavailable.
Shipping
We currently ship within Canada unless otherwise stated on our website.
Shipping times are estimates only and may vary depending on carrier delays, weather, holidays, weekends, or circumstances outside of our control.
Once an order has been handed over to the shipping carrier, we are not responsible for delays caused by the carrier.
Customers are responsible for providing a correct and complete shipping address. We are not responsible
for orders shipped to an incorrect address provided by the customer.
If a package is returned to us due to an incorrect address, failed delivery, or refusal, the customer may be responsible for additional shipping costs.
Local Delivery
We may offer local delivery in Medicine Hat, Redcliff, Dunmore, or surrounding areas as listed on our website.
Local delivery availability, timing, and areas may change at any time.
Customers are responsible for providing accurate delivery information and any special delivery instructions.
If we are unable to complete a local delivery due to incorrect information, unsafe access, locked buildings, pets, weather, or other issues, we may contact you to make alternate arrangements.
In-Store Pickup
If in-store pickup is available, customers are responsible for picking up their order within the timeframe provided by us.
Orders not picked up within a reasonable time may be returned to inventory, cancelled, or handled at our discretion.
Please bring your order confirmation or identification when picking up an order.
Returns, Exchanges, and Store Credit
Due to the nature of preloved, thrifted, vintage, donated, and one-of-a-kind items, returns may be limited.
Our return policy may vary depending on whether the item was purchased in-store or online.
Please review our current Return Policy before making a purchase.
Items must generally be returned in the same condition they were purchased, with tags attached where applicable, and within the return period stated in our Return Policy.
We reserve the right to refuse returns or exchanges on:
Refunds, exchanges, or store credits will be handled according to our current Return Policy.
Donations
DYL accepts donations of clothing, shoes, purses, jewelry, accessories, and other approved fashion items.
By donating items to us, you understand that donated items become the property of DYL Fashions / DYL Thrift.
Donated items may be sold, displayed, recycled, repurposed, donated onward, used for vouchers, or disposed of at our discretion.
We are unable to return donated items once they have been dropped off or picked up.
We reserve the right to refuse donations that are damaged, unsafe, unsellable, unsuitable, or outside of what we accept.
Fashion Vouchers and Community Programs
DYL Thrift may provide fashion vouchers through local community partners, shelters, social workers, schools, or support organizations.
Vouchers are intended to support women and community members in need and are subject to availability,
program guidelines, and approval through participating organizations.
Vouchers have no cash value and cannot be sold, traded, transferred for cash, or used in any way outside of the program guidelines.
We reserve the right to update, pause, limit, or discontinue voucher programs at any time.
Gift Cards, Discounts, and Promotions
Gift cards, discount codes, store credits, and promotions are subject to the terms provided at the time they are issued.
They may not be redeemable for cash unless required by law.
Discounts and promotions may not be combined unless clearly stated.
We reserve the right to cancel or refuse the use of any discount, promotion, store credit, or gift card if we believe it is being misused.
Website Content and Intellectual Property
All website content, including photos, text, graphics, logos, product descriptions, branding, design elements, and other materials, belongs to DYL Fashions / DYL Thrift or is used with permission.
You may not copy, reproduce, repost, sell, alter, distribute, or use our content for business or commercial purposes without written permission.
You may share our website or social media content for personal, non-commercial purposes as long as credit is given and the content is not altered in a misleading way.
Social Media and Customer Content
If you tag us, message us, comment on our posts, share photos, leave reviews, or otherwise interact with us online, we may respond, share, or repost content in connection with our business, unless you ask us not to.
We will not knowingly share private personal information without permission.
We reserve the right to remove, hide, or report comments or content that are abusive, discriminatory, threatening, misleading, spam, or harmful to our staff, customers, business, or community.
Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.
Third-Party Links and Services
Our website may include links to third-party websites, social media platforms, payment processors, shipping providers, apps, or services.
We are not responsible for the content, policies, practices, availability, or security of third-party websites or services.
Using third-party services may be subject to their own terms and privacy policies.
Limitation of Liability
We do our best to provide accurate information, quality products, and a positive shopping experience.
However, we cannot guarantee that our website will always be error-free, uninterrupted, secure, or available.
To the fullest extent permitted by law, DYL Fashions / DYL Thrift is not responsible for indirect, incidental, special, or consequential damages related to your use of our website, products, services, delivery, shipping, or third-party providers.
Our responsibility for any issue related to a purchase will generally be limited to the amount paid for the item in question.
No Guarantees
We do not guarantee that every item will fit, meet personal expectations, appear exactly as it does online, or be suitable for a specific event or purpose.
Customers are responsible for reviewing descriptions, photos, sizes, measurements, and condition notes before purchasing.
Errors, Inaccuracies, and Omissions
Occasionally there may be information on our website that contains errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, shipping charges, or delivery options.
We reserve the right to correct any errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been placed.
Changes to These Terms
We may update these Terms of Service at any time to reflect changes in our business, website, policies, services, or legal requirements.
Any updates will be posted on this page with a revised effective date.
By continuing to use our website after changes are posted, you agree to the updated Terms of Service.
Governing Law
These Terms of Service are governed by the laws of the Province of Alberta and the applicable laws of Canada.
Any disputes related to these terms, our website, or our services will be handled according to the laws and courts of Alberta, unless otherwise required by law.
Contact Us
If you have questions about these Terms of Service, please contact us:
DYL Fashions / DYL Thrift
Medicine Hat, Alberta
Phone: 403-528-3620
Email: dressyourlashes@gmail.com
